Data processing and other mistakes led to huge financial costs for one Money Box listener whose credit rating went into freefall. Paul Lewis hears what went wrong and asks how similar problems might be avoided in the future. Also, unmarried parents still not being bereavement benefits to which the High Court has said they are entitled and Money Box reporter Lauren Moore looks into your refund rights on sale items.
Presenter: Paul Lewis
Reporters: Dan Whitworth and Lauren Moore
Researchers: Sowda Ali and Jonelle Awomoyi
Production Co-ordinator: Janet Staples
Producer: Ben Carter
Editor: Rosamund Jones