Complaints against the police are running at a record high. The vast majority, nine out of ten, are rejected from the start. But when complainants appeal to the Independent Police Complaints Commission, one in 2 cases is overturned. Others - disgruntled with the way they've been treated by the police - sue the force. File on 4 hears from people who've been battling for years to pursue a complaint and who claim the process is unfairly weighted in favour of the police.
In the Queen's Speech the Government confirmed its plans to overhaul the complaints system in order to restore public confidence. As part of the reform, Police and Crime Commissioners could be able to decide if they want to handle allegations against their local forces. The Commissioners themselves are divided on whether they want this additional role and critics say they would not have the resources to do it effectively.
So just what recourse do you have when you feel you've been dealt with unfairly by the police? And will the Home Office proposals make any difference? Claire Savage investigates.
Presenter: Claire Savage Producer: David Lewis.